Cancellation Policy
We understand that life happens and things change. However, because our stylists here at Urban Appeal Salon are independent contractors, they will not be compensated for the services they can’t perform.
To protect our stylists' time, we enforce a 50% cancellation fee for appointments canceled within 24 hours or in case of no-shows. This fee is determined at the discretion of each stylist and may amount to 100% of the total service cost.
Late Cancellation
Late cancellations are cancellations made within 24 hours before a scheduled appointment whether that appointment is confirmed or unconfirmed. Urban Appeal Salon reserves the right to charge cards on file on behalf of all stylists.
No Shows
When a client fails to show up for an appointment or arrives more than 15 minutes late without informing the salon or stylist within a reasonable period of time, they are considered to be no-shows. Urban Appeal Salon reserves the right to charge cards on file on behalf of all stylists.
Right to Refuse Service
Urban Appeal Salon reserves the right to refuse services if deemed necessary. this is a decision made to protect the stylists' time, health, safety, well-being, and liability.
A stylist can refuse service if they feel unfit, or unable to perform the service(s) requested by an individual.